Privacy Policy

1. Overview

Hospio (“we”, “our”, “us”) respects your privacy. This Policy explains how we collect, use, and protect information when you use our application and related web services (“Service”).

2. Information We Collect

• Account & Contact Data: name, email, role, billing details (for hotel admins).
• Usage Data: device model, OS version, app events, logs, crash reports, cookies.
• Guest Data: by default, we collect only anonymized usage metrics; we do not collect personal guest identities unless provided by the hotel and required for specific features.

3. How We Use Information

• Provide, maintain, and improve the Service and user experience.
• Communicate with hotel administrators about updates and support.
• Analyze performance and reliability, prevent abuse and fraud.

4. Legal Bases

We process data based on contractual necessity, legitimate interests (e.g., service improvement, security), consent when required, and compliance with legal obligations.

5. Sharing and Disclosure

• Service Providers: hosting, analytics, and support vendors under confidentiality and data-processing terms.
• Legal: disclosures required by law, regulation, or legal process.
• No Sale of Personal Data: we do not sell personal data.

6. Data Security

We apply industry-standard safeguards. However, no method of transmission or storage is 100% secure.

7. International Transfers

Where applicable, we use appropriate safeguards for cross-border data transfers (e.g., standard contractual clauses).

8. Retention

We retain information only as long as necessary for the purposes set out in this Policy or as required by law.

9. Your Rights

Depending on your region, you may request access, correction, deletion, portability, or object to processing. Contact us at office@hospio.app.

10. Children

The Service is not directed to children under applicable age thresholds. We do not knowingly collect children’s personal data.

11. Changes

We may update this Policy periodically. We will post updates here and revise the Effective Date.